Privacy policy
Version 2026-10-B · last updated 11 October 2026
This explains how we use information when you browse the site, enquire about the programme, join a waiting list or sponsor a sign.
Who we are
JBMedia Hub Limited, trading as JB Golf Group. Registered in England, company number 15411533. Registered office: 49 Whitegate Drive, Blackpool, FY3 9DG. VAT number GB 510 4895 03. Our United States business is JBMedia Hub LLC. The business handling your enquiry or agreement is responsible for your information.
For privacy questions or requests, email golf@jbmediahub.co.uk or call 0161 383 5070.
What we collect and why
| Enquiries and contact choices | Your name, club or business, email, phone number, questions, preferred sign and requested contact method. We use these to answer your request and arrange the next step. This may involve steps towards a contract or our legitimate interest in answering business enquiries. Requested availability alerts and optional contact channels are recorded with your request. |
|---|---|
| Sponsorship and billing | Your business and contact details, selected signs, billing address and tax details, payment status and agreement records. We use these to provide the sponsorship, administer payments and meet accounting and legal obligations. |
| Artwork and golf passes | Logos, design instructions, approvals and amendments, plus pass and redemption records. We use these to produce your sign and provide the golf benefits in your agreement. |
| Agreement evidence | The agreement wording presented to you, acceptance time and related checkout records. We retain this to administer the contract and resolve questions or disputes. |
| Website operation | Technical request and error information, such as page addresses, browser details and IP addresses processed by our hosting and security providers. We use this to keep the site working and investigate faults. |
| Website statistics | We measure how the website is used, such as pages viewed, holes chosen and checkout steps, so we can improve it. We use PostHog in cookieless mode: nothing is stored on your device, and visits are linked using a code made from your IP address and browser that changes every day, so it cannot recognise you on a later day. Private checkout addresses and query strings are removed, and we never send your name, email, phone number or business details. This is used only for statistics. When you arrive from one of our Facebook or Instagram adverts, our own server also notes which advert and course page it was, with codes made from your IP address and browser that change every day. An enquiry or sponsorship from the same connection and browser within the next 30 days is matched to that advert, so that we can tell which adverts lead to enquiries and sponsorships. Nothing is stored on your device, nothing is sent to Meta, and these notes are deleted after 30 days. You can object at any time with the switch in “Cookies and browser storage” below. |
| Optional advertising measurement | If you separately allow advertising measurement, we send Meta confirmation of a new sponsorship enquiry, waiting-list signup or completed sponsorship purchase, the public course page, request type, IP address, browser details and any Meta ad-click reference. We use this to measure and improve our Facebook and Instagram ads. Purchase events include the full initial contract value excluding VAT, currency and a hashed email address for matching. Other enquiry events do not include email. We do not send your name, phone number, enquiry text or private portal links. This is based on your consent, separately from analytics. |
Forms and waiting lists
Clicking “Register interest” on the quick club form saves the details you submit, even if you do not complete the longer form. Adding further details in the same visit updates that enquiry. Simply typing in the quick form does not submit it.
The wording beside each form explains the reply or availability alert you are requesting. An optional checkbox lets you request an additional contact method. This does not give us permission to send unrelated marketing. Availability emails include an unsubscribe link; you can also ask us to stop contacting you by email or phone.
Payments, previews and maps
We use the approximate country and location supplied by our hosting provider from your IP address to choose the UK or US website version. Outside those countries, we choose the geographically nearer version where location information is available. You can change the region using the UK/USA switch; we remember that choice for one year. This does not request your device’s precise location.
Your full card number and security code go directly to Stripe through its payment form. We receive payment references, status and limited card information, such as the brand and last four digits, to administer your sponsorship.
The business name, strapline and logo you try in the sign preview are used in your browser. Information passed into checkout is used to prepare your order; checkout can save contact details before payment so we can help with an unfinished order.
The course finder uses your location when you choose to share it, or the location you enter, to find nearby courses. Search queries are processed by our geocoding services. Map tiles are supplied by OpenStreetMap, which receives your IP address and the map area requested. These services are used to provide the map and location search you request.
Who processes information for us
- Airtable and Neon store and help us manage enquiries, sponsorships and operational records.
- Vercel hosts the website. Sentry provides technical error monitoring. Aggregate counts are stored in Neon. Website statistics use PostHog (without cookies) and Vercel Analytics.
- Stripe processes payments, saved payment methods, subscriptions and related billing information under its own privacy terms.
- Resend, Saleshandy and our email providers deliver and manage correspondence. Email systems can record delivery, bounces, replies, opens and link activity.
- Document and file services, including Google Drive and PDF.co where used, help us store artwork and create agreements or other sponsorship documents.
- Your golf club receives the business, sign and artwork information needed to approve and run the sponsorship, and information needed to verify golf benefits.
- Print and installation suppliers receive the artwork and location details needed to produce and fit signs. Our professional advisers receive information needed for accounting, legal and administrative work.
We do not sell your personal information. We do not provide your contact details for another organisation’s unrelated marketing.
Some service providers operate internationally and may process information outside the UK, including in the EU and United States. Contact us for details of the providers and transfer arrangements relevant to your information.
How long information is kept
Retention depends on the purpose of the record: administering an active enquiry or sponsorship, providing renewals and artwork, meeting accounting obligations, or keeping evidence needed for a dispute. Contract and payment records may need to be retained after a sponsorship ends. We also keep limited suppression records so we can honour requests not to be contacted.
Unsubscribing stops the relevant messages; it does not automatically delete payment or contract records. To ask what we still hold, how long it is needed or to request deletion, use the contact details above. We will explain any information we must retain.
Cookies and browser storage
Essential storage supports website functions and remembers your privacy choice for up to 180 days. Stripe may use storage and technical information needed to provide payment services and prevent fraud.
Website statistics use no cookie. If you object, we store that choice in your browser only to honour it. Session replay is disabled. Private page addresses and query strings are removed. Necessary checkout fault counts and order/payment records are processed separately to provide the service and investigate technical problems; these are not sent to advertising partners without consent.
Website statistics:
You can change your advertising measurement choice at any time: .
Advertising measurement stays off unless you choose Accept, or select its checkbox and save your choices. If you allow it, the advert you arrived from and any ad-click reference may be kept in your browser for up to 30 days, so that a sponsorship taken within a month of seeing an advert is counted. Pending event delivery data is removed after Meta confirms receipt or after seven days; a non-personal event reference is retained to prevent duplicates. Changing your choice stops future advertising measurement. Meta processes the events under its privacy policy.
Your choices and rights
Depending on the circumstances, you can request access to your personal information, correction, deletion, restriction or a portable copy. You can object to processing based on legitimate interests and withdraw consent for optional processing. Withdrawing consent does not affect processing that took place before withdrawal.
Email golf@jbmediahub.co.uk with your request. We may need to verify your identity. We normally respond within one month and will explain if an extension or an exception applies.
You can complain to the UK Information Commissioner’s Office at ico.org.uk.
United States customers
US sponsorships are handled by JBMedia Hub LLC. The practices described above also apply to US enquiries and sponsorships. Depending on your state and the applicable law, you may have additional rights to access, correct or delete personal information. Contact us to exercise those rights.
Changes to this policy
We update the date and version when this policy changes and provide any further notice required for a material change.